Privacy Policy

KICKSFIX
Operated by Stepup Lifestyleindia India Private Limited

Last Updated: February 2026

1. INTRODUCTION

This Privacy Policy describes how Kicksfix (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you visit our website, purchase our shoe cleaning products, or interact with us.

Kicksfix is owned and operated by:

Stepup Lifestyleindia India Private Limited
Building No./Flat No.: WZ-188, G/F Sadh Nagar
Road/Street: Palam Colony
City: New Delhi
District: South West Delhi
State: Delhi
PIN Code: 110045
India

This policy complies with:

  • Information Technology Act, 2000
  • SPDI Rules, 2011
  • Digital Personal Data Protection Act, 2023 (India)
  • Applicable international regulations where required

By using our Site, you consent to this Privacy Policy.

 

2. COLLECTING PERSONAL INFORMATION

We collect personal information in the following categories:

 

A. Device Information

Examples of Personal Information Collected:

  • Web browser version
  • IP address
  • Time zone
  • Cookie identifiers
  • Device type
  • Pages viewed
  • Search terms
  • Products viewed
  • Referring website
  • Interaction data

Purpose of Collection:

  • To load and display the website accurately
  • To improve website performance
  • To analyze user behavior
  • Fraud detection and prevention
  • Marketing analytics

Source of Collection:

Automatically collected through:

  • Cookies
  • Log files
  • Web beacons
  • Pixels
  • Tags
  • Tracking technologies used by Shopify and analytics providers

Disclosure for Business Purpose:

Shared with:

  • Shopify
  • Analytics providers (e.g., Google Analytics if enabled)
  • Advertising platforms (if remarketing enabled)

 

 

 

B. Order Information

Examples of Personal Information Collected:

  • Name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Payment details (processed securely via gateway)
  • GST details (if provided)
  • Order history

Purpose of Collection:

  • To fulfill orders
  • Process payments
  • Arrange shipping
  • Issue invoices
  • Communicate order status
  • Fraud screening
  • Marketing (if consent provided)

Source:

Collected directly from you.

Disclosure for Business Purpose:

Shared with:

  • Shopify
  • Razorpay
  • Shiprocket
  • Courier partners
  • Accounting and compliance professionals

We do NOT store full card details.

 

C. Customer Support Information

Examples:

  • Complaint details
  • Email correspondence
  • WhatsApp communication
  • Call recordings (if applicable)

Purpose:

  • To provide customer support
  • Handle disputes
  • Improve service quality

Disclosure:

Shared internally or with service providers managing support tools.

 

D. Offline / Marketing Data

We may collect:

  • Feedback forms
  • Promotional contest entries
  • Social media engagement data
  • Purchased marketing lists (only where legally permitted)

 

3. SHARING PERSONAL INFORMATION

We share data with service providers to operate our business:

  • Website hosting: Shopify
  • Payment processing: Razorpay
  • Shipping & fulfillment: Shiprocket
  • Marketing & analytics tools
  • Legal or regulatory authorities when required

We do NOT sell your personal information.

 

4. BEHAVIOURAL ADVERTISING

We may use your data to provide targeted advertisements.

This may include:

  • Google Ads
  • Meta (Facebook/Instagram) Ads
  • Shopify marketing integrations

You may opt out via:

  • Google Ads Settings
  • Facebook Ad Preferences
  • Digital Advertising Alliance portal

 

5. USING PERSONAL INFORMATION

We use personal data to:

  • Offer products
  • Process payments
  • Deliver orders
  • Provide customer support
  • Improve website performance
  • Prevent fraud
  • Send promotional communication (with consent)

 

6. LAWFUL BASIS (DPDP ACT 2023 – INDIA)

We process personal data based on:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Legitimate business interest

You may withdraw consent anytime.

 

7. DATA RETENTION

We retain your data:

  • As long as your account is active
  • For legal compliance (tax & accounting)
  • Until deletion request is received

Afterward, data is securely deleted or anonymized.

 

8. AUTOMATED DECISION-MAKING

We do not engage in fully automated decision-making that has legal or significant effects.

However, fraud prevention tools used by Shopify may temporarily block:

  • IP addresses
  • Payment methods associated with suspicious activity

These measures are limited and security-based.

 

9. MINORS

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

If a parent believes a child has provided data, contact us for deletion.

 

10. YOUR RIGHTS

Under DPDP Act (India), you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Withdraw consent
  • Nominate another person to exercise rights
  • File grievance

Email: support@kicksfix.co.in

 

International Rights (If Applicable)

GDPR (EEA Residents)

You may request:

  • Access
  • Portability
  • Correction
  • Erasure
  • Restriction of processing

Data may be transferred outside EEA via Shopify servers.

CCPA (California Residents)

We do not sell personal information.

You may request:

  • Access
  • Deletion
  • Correction

 

11. COOKIES

We use functional, analytics, and advertising cookies.

Essential Shopify Cookies Include:

Name

Function

_secure_session_id

Storefront navigation

cart

Shopping cart

checkout_token

Checkout

secure_customer_sig

Login authentication

_shopify_y

Analytics

_tracking_consent

Consent tracking

Cookies may persist from 30 minutes to 2 years.

You may disable cookies in your browser settings.

Blocking cookies may impact functionality.

 

12. DO NOT TRACK

We do not alter our data collection practices in response to “Do Not Track” browser signals.

 

13. DATA SECURITY

We implement:

  • SSL encryption
  • Secure servers
  • Restricted access
  • Payment tokenization
  • Fraud monitoring

However, no internet transmission is 100% secure.

 

14. CHANGES TO THIS POLICY

We may update this Privacy Policy due to operational, legal, or regulatory changes.

Updated versions will be posted on this page.

 

15. GRIEVANCE OFFICER (India Compliance)

As required under Indian IT Rules:

Grievance Officer
Stepup Lifestyleindia India Private Limited
WZ-188, G/F Sadh Nagar
Palam Colony
New Delhi – 110045
India

Email: support@kicksfix.co.in

We will acknowledge grievances within 48 hours and resolve within 30 days.

 

16. CONTACT US

For privacy-related concerns:

Stepup Lifestyleindia India Private Limited
New Delhi, India
Email: support@kicksfix.co.in