TERMS & CONDITIONS

KICKSFIX.CO.IN

Last Updated: 13/02/2026

 

1. Introduction

Welcome to Kicksfix.co.in (“Website”), owned and operated by KICKSFIX (“Company”, “we”, “us”, “our”).

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use this Website.

These Terms constitute a legally binding agreement under the Indian Contract Act, 1872.

 

2. Legal Entity Disclosure (Mandatory Under E-Commerce Rules)

Business Name: KICKSFIX
Nature of Business: E-commerce retail (Shoe care & accessories)
Registered Address:

Building No./Flat No.: WZ-188, G/F Sadh Nagar
Road/Street: Palam Colony
City: New Delhi
District: South West Delhi
State: Delhi
PIN Code: 110045
India

Customer Care Email: Support@kicksfix.co.in
Customer Care Phone: 8800021395
Working Hours: 9 am to 6 pm ( except Saturday and Sunday , National Holiday)

Grievance Officer (As per E-Commerce Rules, 2020):

Email: Support@kicksfix.co.in
Address:

Building No./Flat No.: WZ-188, G/F Sadh Nagar
Road/Street: Palam Colony
City: New Delhi
District: South West Delhi
State: Delhi
PIN Code: 110045
India

Response Time: Within 48 hours
Resolution Time: Within 1 month

 

3. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old; or
• You are using the Website under supervision of a parent/guardian.

 

4. Account Responsibility

If you create an account:

• You are responsible for maintaining confidentiality of login credentials.
• You agree to provide accurate and complete information.
• We reserve the right to suspend accounts for misuse or fraudulent activity.

 

5. Products & Services

KICKSFIX sells shoe cleaning products and accessories.

We strive to ensure:

• Accurate product descriptions
• Correct pricing
• Updated availability

However:

• Product images are for representation only.
• Minor variations may occur.

We reserve the right to discontinue products at any time.

 

6. Pricing & Payments

• All prices are listed in INR.
• Prices are inclusive/exclusive of GST as specified.
• We accept payments via secure third-party payment gateways (e.g., Razorpay, UPI, Cards, Net Banking, COD where available).

KICKSFIX is not liable for payment gateway failures beyond our control.

We reserve the right to cancel orders due to:

• Pricing errors
• Fraud suspicion
• Non-availability of stock

Refunds (if applicable) will be processed to the original payment method as per the refund policy.

 

7. Shipping & Delivery

• Orders are processed within 1-2 working days.
• Delivery timelines are estimates and may vary.
• Delays due to courier partners, weather, or government restrictions are not our liability.
• Risk transfers to customer upon delivery confirmation.

If an order is returned due to incorrect address or refusal, reshipping charges may apply.

 

8. Cancellation, Return & Refund Policy

Customers may request cancellation before dispatch.

Returns are accepted within 10 days from delivery, subject to our Return Policy in Refund & Others Policy section.

Refund Timeline, as per Refund Policy in Refund & Others Policy section.

This policy complies with the Consumer Protection Act, 2019.

 

 

9. Intellectual Property Rights

All content on this Website, including:

• Brand name “KICKSFIX”
• Logos
• Text
• Graphics
• Product designs

are protected by applicable intellectual property laws in India.

No content may be copied, reproduced, or distributed without written permission.

 

10. User Conduct

You agree not to:

• Use the Website for unlawful purposes
• Engage in data mining or scraping
• Upload harmful or malicious content
• Violate intellectual property rights
• Attempt to hack or disrupt Website functionality

Violation may result in termination of access.

 

11. User-Generated Content

If you submit reviews, images, or content:

• You grant KICKSFIX a non-exclusive, royalty-free license to use it.
• Content must not infringe third-party rights.
• We may remove content at our discretion.

 

12. Product Usage Disclaimer

Our shoe cleaning products must be used strictly as per instructions printed on packaging.

We recommend:

• Patch testing before full application.
• Using appropriate brushes based on material type.

KICKSFIX shall not be liable for damage caused due to misuse, negligence, or failure to follow instructions.

 

13. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable provisions under the Information Technology Act, 2000.

Please review our Privacy Policy available on the Website.

 

14. Limitation of Liability

To the maximum extent permitted under Indian law:

• KICKSFIX shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the value of the product purchased.

Nothing in these Terms limits statutory rights available under the Consumer Protection Act, 2019.

 

15. Indemnification

You agree to indemnify KICKSFIX against claims, losses, or damages arising from:

• Breach of these Terms
• Violation of law
• Infringement of third-party rights

 

16. Force Majeure

KICKSFIX shall not be liable for failure or delay caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Strikes
• Pandemic-related disruptions

 

17. Third-Party Links

We may provide links to third-party websites.
We are not responsible for their content or policies.

 

18. Amendments

We reserve the right to update these Terms at any time.
Updated Terms will be posted on this page with revised date.

Continued use of the Website constitutes acceptance of revised Terms.

 

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable laws, the courts at Delhi, India shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with these Terms and Conditions.

20. Severability

If any provision is found invalid under Indian law, the remaining provisions shall remain in full force and effect.