Terms & Conditions

TERMS & CONDITIONS

KICKSFIX.CO.IN

Last Updated: 13/02/2026

 

1. Introduction

Welcome to Kicksfix.co.in (“Website”), owned and operated by KICKSFIX (“Company”, “we”, “us”, “our”).

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use this Website.

These Terms constitute a legally binding agreement under the Indian Contract Act, 1872.

 

2. Legal Entity Disclosure (Mandatory Under E-Commerce Rules)

Business Name: KICKSFIX
Nature of Business: E-commerce retail (Shoe care & accessories)
Registered Address:

Building No./Flat No.: WZ-188, G/F Sadh Nagar
Road/Street: Palam Colony
City: New Delhi
District: South West Delhi
State: Delhi
PIN Code: 110045
India

Customer Care Email: Support@kicksfix.co.in
Customer Care Phone: 8800021395
Working Hours: 9 am to 6 pm ( except Saturday and Sunday , National Holiday)

Grievance Officer (As per E-Commerce Rules, 2020):

Email: Support@kicksfix.co.in
Address:

Building No./Flat No.: WZ-188, G/F Sadh Nagar
Road/Street: Palam Colony
City: New Delhi
District: South West Delhi
State: Delhi
PIN Code: 110045
India


Response Time: Within 48 hours
Resolution Time: Within 1 month

 

3. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old; or
  • You are using the Website under supervision of a parent/guardian.

 

4. Account Responsibility

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials.
  • You agree to provide accurate and complete information.
  • We reserve the right to suspend accounts for misuse or fraudulent activity.

 

5. Products & Services

KICKSFIX sells shoe cleaning products and accessories.

We strive to ensure:

  • Accurate product descriptions
  • Correct pricing
  • Updated availability

However:

  • Product images are for representation only.
  • Minor variations may occur.

We reserve the right to discontinue products at any time.

 

6. Pricing & Payments

  • All prices are listed in INR.
  • Prices are inclusive/exclusive of GST as specified.
  • We accept payments via secure third-party payment gateways (e.g., Razorpay, UPI, Cards, Net Banking, COD where available).

KICKSFIX is not liable for payment gateway failures beyond our control.

We reserve the right to cancel orders due to:

  • Pricing errors
  • Fraud suspicion
  • Non-availability of stock

Refunds (if applicable) will be processed to the original payment method as per the refund policy.

 

7. Shipping & Delivery

  • Orders are processed within 1-2 working days.
  • Delivery timelines are estimates and may vary.
  • Delays due to courier partners, weather, or government restrictions are not our liability.
  • Risk transfers to customer upon delivery confirmation.

If an order is returned due to incorrect address or refusal, reshipping charges may apply.

 

8. Cancellation, Return & Refund Policy

Customers may request cancellation before dispatch.

Returns are accepted within 10 days from delivery, subject to our Return Policy in Refund & Others Policy section.

Refund Timeline, as per Refund Policy in Refund & Others Policy section.

This policy complies with the Consumer Protection Act, 2019.

 

 

9. Intellectual Property Rights

All content on this Website, including:

  • Brand name “KICKSFIX”
  • Logos
  • Text
  • Graphics
  • Product designs

are protected by applicable intellectual property laws in India.

No content may be copied, reproduced, or distributed without written permission.

 

10. User Conduct

You agree not to:

  • Use the Website for unlawful purposes
  • Engage in data mining or scraping
  • Upload harmful or malicious content
  • Violate intellectual property rights
  • Attempt to hack or disrupt Website functionality

Violation may result in termination of access.

 

11. User-Generated Content

If you submit reviews, images, or content:

  • You grant KICKSFIX a non-exclusive, royalty-free license to use it.
  • Content must not infringe third-party rights.
  • We may remove content at our discretion.

 

12. Product Usage Disclaimer

Our shoe cleaning products must be used strictly as per instructions printed on packaging.

We recommend:

  • Patch testing before full application.
  • Using appropriate brushes based on material type.

KICKSFIX shall not be liable for damage caused due to misuse, negligence, or failure to follow instructions.

 

13. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable provisions under the Information Technology Act, 2000.

Please review our Privacy Policy available on the Website.

 

14. Limitation of Liability

To the maximum extent permitted under Indian law:

  • KICKSFIX shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the value of the product purchased.

Nothing in these Terms limits statutory rights available under the Consumer Protection Act, 2019.

 

15. Indemnification

You agree to indemnify KICKSFIX against claims, losses, or damages arising from:

  • Breach of these Terms
  • Violation of law
  • Infringement of third-party rights

 

16. Force Majeure

KICKSFIX shall not be liable for failure or delay caused by events beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Strikes
  • Pandemic-related disruptions

 

17. Third-Party Links

We may provide links to third-party websites.
We are not responsible for their content or policies.

 

18. Amendments

We reserve the right to update these Terms at any time.
Updated Terms will be posted on this page with revised date.

Continued use of the Website constitutes acceptance of revised Terms.

 

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable laws, the courts at Delhi, India shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with these Terms and Conditions.

20. Severability

If any provision is found invalid under Indian law, the remaining provisions shall remain in full force and effect.

 

OVERVIEW

This website is managed by STEPUP LIFESTYLE INDIA PRIVATE LIMITED. Throughout this site, the terms 'we', 'us', and 'our' refer to KICKSFIX. KICKSFIX provides this website, along with all information, tools, and services available to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices outlined herein. By visiting our site and/or making a purchase, you engage in our 'Service' and agree to adhere to the following terms and conditions ('Terms of Service', 'Terms'), including any additional terms and conditions and policies referenced here or accessible via hyperlink.

These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors. Please read these Terms of Service thoroughly before accessing or using our website. By accessing or utilizing any part of the site, you agree to comply with these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or utilize any services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current store will also be subject to the Terms of Service. You may review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes signifies acceptance of those changes. Our store is hosted on Shopify, which provides us with the online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms of Service, you affirm that you are at least the legal age in your state or province of residence, or that you are of legal age and have granted us permission for any minor dependents to access this site.

You are prohibited from using our products for any illegal or unauthorized purposes, and you must not violate any laws applicable in your jurisdiction, including but not limited to copyright laws. Additionally, you must refrain from transmitting any worms, viruses, or any destructive code.

Any breach or violation of these Terms will lead to an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS

We maintain the authority to deny service to any individual for any reason at any time. You acknowledge that your content (excluding credit card details) may be transmitted without encryption and may involve

 (a) transfers across various networks; and

(b) modifications to meet the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, your use of the Service, or your access to the Service, or any contact on the website through which the Service is provided, without our explicit written consent. The headings in this agreement are for convenience only and do not limit or otherwise impact these Terms.



SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We disclaim any responsibility for the accuracy, completeness, or timeliness of the information provided on this site. The content is intended solely for general informational purposes and should not be the exclusive basis for decision-making without consulting more reliable, accurate, complete, or current sources.

Any reliance on the information presented here is at your own risk. This site may include historical data, which is inherently outdated and is provided for reference purposes only. We retain the right to alter the content of this site at any time, though we are not obligated to update any information. You acknowledge that it is your responsibility to keep track of any changes made to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Our product prices may change without prior notification. We retain the right to alter or terminate the Service (or any component or content thereof) at any time without notice.

We will not be held responsible to you or any third party for any changes in pricing, suspension, or discontinuation of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may only be accessible online via the website. These offerings may have limited availability and can only be returned or exchanged in accordance with our Return Policy.

We have taken extensive measures to accurately represent the colours and images of our products displayed in the store; however, we cannot assure that the colour representation on your computer monitor will be precise. We retain the right, though are not obligated, to restrict the sale of our products or services to any individual, geographic area, or jurisdiction, and may do so on a case-by-case basis. Additionally, we reserve the right to limit the quantities of any products or services we provide.

All product descriptions and pricing are subject to change at any time without prior notice, at our sole discretion. We also reserve the right to discontinue any product at any time. Any promotional offer for products or services on this site is void where prohibited. We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we guarantee that any errors in the service will be rectified.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We maintain the authority to decline any order you submit to us. At our discretion, we may impose limits or cancel the quantities purchased by an individual, household, or order. Such limitations may apply to orders made through the same customer account, the same credit card, or those utilizing the same billing and/or shipping address. Should we need to modify or cancel an order, we will try to inform you by reaching out to the email and/or billing address or phone number provided during the order process.

We also reserve the right to restrict or deny orders that, in our sole opinion, seem to be made by dealers, resellers, or distributors. You agree to furnish accurate, complete, and up-to-date purchase and account information for all transactions conducted at our store. You also agree to promptly revise your account and other details, including your email address and credit card information, so that we can successfully process your transactions and contact you as necessary.

For further information, please consult our Returns Policy.


SECTION 7 - OPTIONAL TOOLS

We may grant you access to third-party tools that we do not oversee, control, or influence in any manner. You acknowledge and accept that such tools are provided 'as is' and 'as available', without any warranties, representations, or conditions of any kind, and without any endorsement.

We will not be liable for any issues arising from your use of these optional third-party tools. Your use of these tools is entirely at your own risk and discretion, and it is your responsibility to understand and agree to the terms set forth by the respective third-party providers.

Additionally, we may introduce new services and/or features on the website in the future, including the launch of new tools and resources. These new features and/or services will also be governed by these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain materials, products, and services provided through our Service may incorporate content from third parties. Links to third-party websites on this site may lead you to sites that are not associated with us.

We do not take responsibility for reviewing or assessing the content or accuracy of these sites, and we do not guarantee or accept any liability for third-party materials or websites, nor for any other products, services, or materials from third parties.

We are not accountable for any damages or harm arising from the purchase or use of goods, services, resources, content, or any other transactions related to third-party websites. It is advisable to thoroughly review the policies and practices of third parties and ensure your understanding before engaging in any transactions. Any complaints, claims, concerns, or inquiries regarding third-party products should be directed to the respective third party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit specific materials at our request, such as contest entries, or send creative ideas, suggestions, proposals, plans, or other content without our solicitation, whether through online channels, email, postal mail, or other means (collectively referred to as 'comments'), you acknowledge that we may, at our discretion and without limitation, edit, copy, publish, distribute, translate, and utilize any comments you provide in any medium.

We are under no obligation to (1) keep any comments confidential; (2) provide compensation for any comments; or (3) respond to any comments. We may, at our discretion, monitor, edit, or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes upon any party’s intellectual property rights or these Terms of Service. You agree that your comments will not infringe upon any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

 Additionally, you agree that your comments will not contain any libelous, unlawful, abusive, or obscene material, nor any computer virus or malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the comments you make and their accuracy, and we accept no responsibility or liability for any comments made by you or any third party.

SECTION 10 - PERSONAL INFORMATION

The provision of your personal information via the store is subject to our Privacy Policy. Please refer to our Privacy Policy for further details.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

There may be instances where our website or the Service contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to rectify any such errors, inaccuracies, or omissions, and to modify or update information or cancel orders if any details in the Service or on any associated website are found to be incorrect at any time without prior notice, including after an order has been placed.

We are not obligated to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, unless mandated by law. Any specified update or refresh date indicated in the Service or on any related website should not be interpreted as a confirmation that all information has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to the other restrictions outlined in the Terms of Service, you are expressly forbidden from utilizing the site or its content for the following purposes: (a) engaging in any illegal activities; (b) encouraging others to commit or take part in unlawful actions; (c) breaching any international, federal, provincial, or state laws, regulations, or local ordinances; (d) infringing upon or violating our intellectual property rights or those of third parties; (e) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) providing false or misleading information; (g) uploading or transmitting viruses or any other form of malicious code that could potentially disrupt the functionality or operation of the Service, any related websites, or the Internet; (h) collecting or monitoring the personal information of others; (i) engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) for any obscene or immoral purposes; or (k) interfering with or bypassing the security features of the Service or any related websites, other websites, or the Internet. We retain the right to terminate your access to the Service or any related website if you violate any of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not provide any guarantees, representations, or warranties that your experience with our service will be continuous, timely, secure, or free from errors. Furthermore, we do not assure that the outcomes derived from using the service will be accurate or dependable. You acknowledge that we may occasionally suspend the service for an indefinite duration or terminate it at any time without prior notice. You explicitly accept that your use of, or inability to use, the service is entirely at your own risk. The service, along with all products and services provided through it, is offered 'as is' and 'as available' without any representations, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions regarding merchantability, quality, suitability for a specific purpose, durability, title, and non-infringement.


Under no circumstances shall KICKSFIX, along with its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be held responsible for any injury, loss, claim, or any form of direct, indirect, incidental, punitive, special, or consequential damages of any nature. This includes, but is not limited to, lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, regardless of whether they arise from contract, tort (including negligence), strict liability, or otherwise, as a result of your use of any service or products obtained through the service. Furthermore, this applies to any other claims related to your use of the service or any product, including, but not limited to, errors or omissions in any content, or any loss or damage incurred due to the use of the service or any content (or product) that is posted, transmitted, or otherwise made available through the service, even if we have been advised of the possibility of such damages. Since certain states or jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions, our liability will be confined to the maximum extent allowed by law.


SECTION 14 - INDEMNIFICATION

You consent to indemnify, defend, and protect KICKSFIX along with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorney fees, made by any third party as a result of your violation of these Terms of Service or any documents referenced herein, or your infringement of any laws or third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is found to be illegal, invalid, or unenforceable, that provision will still be enforceable to the maximum extent allowed by applicable law, and the unenforceable part will be considered removed from these Terms of Service. This finding will not impact the validity and enforceability of the other provisions that remain.


SECTION 16 - TERMINATION

The responsibilities and liabilities of the parties that arose prior to the termination date shall continue to be in effect following the termination of this agreement for all intents and purposes. These Terms of Service shall remain in force unless terminated by either party. You have the right to terminate these Terms of Service at any time by informing us of your decision to discontinue the use of our Services, or by simply stopping your use of our site. Should we determine, at our discretion, that you have failed to adhere to any term or provision of these Terms of Service, we reserve the right to terminate this agreement immediately without prior notice, and you will still be responsible for all outstanding amounts up to and including the termination date; additionally, we may restrict your access to our Services (or any portion thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure to exercise or enforce any right or provision outlined in these Terms of Service does not imply a waiver of that right or provision. These Terms of Service, along with any policies or operational guidelines we post on this site or regarding the Service, represent the complete agreement and understanding between you and us, governing your use of the Service and replacing any previous or simultaneous agreements, communications, and proposals, whether verbal or written, between you and us (including, but not limited to, any earlier versions of the Terms of Service). Any uncertainties in the interpretation of these Terms of Service shall not be interpreted against the party that drafted them.

SECTION 18 - CHANGES TO TERMS OF SERVICE

You may access the latest version of the Terms of Service at any time on this page. We retain the right to modify, alter, or replace any portion of these Terms of Service at our discretion by publishing updates and modifications on our website. It is your obligation to regularly review our website for any changes. Your ongoing use of or access to our website or the Service after the publication of any modifications to these Terms of Service signifies your acceptance of those changes.


SECTION 19 - CONTACT INFORMATION

Inquiries regarding the Terms of Service may be directed to us at info@KICKSFIX.com.

 

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